Privacy Policy

Effective Date: March 17, 2025

EzzyCarz Car Rental Service values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, rent a vehicle, or engage with our services. We collect certain personal details, such as your name, phone number, email, address, and identity verification documents like a driver’s license or government-issued ID. Additionally, when you rent a vehicle from us, we may collect your payment details, including credit or debit card information, which is processed securely through third-party payment gateways to ensure your financial data is protected. We also collect rental history, location data, and browsing behavior to improve our services, enhance security, and personalize your user experience. By using our website or services, you consent to the collection, storage, and processing of your data as outlined in this Privacy Policy.

How We Use Your Information

We use your personal information primarily to facilitate your car rental experience, verify your identity, process payments, and ensure the safety and security of our services. Your information helps us provide you with a seamless and hassle-free experience, including verifying your driver’s eligibility, preventing fraud, and offering customer support whenever necessary. We may also use your information to communicate with you regarding your bookings, provide promotional offers, or notify you of important service updates. Furthermore, we analyze browsing behavior and rental history to improve our website’s performance, refine our fleet offerings, and tailor recommendations based on your preferences. Location data collected via GPS tracking in our rental vehicles may be used for navigation assistance, roadside support, and theft prevention. This data ensures that we maintain vehicle security and provide you with the necessary support in case of emergencies.

Data Protection & Security Measures

EzzyCarz Car Rental Service prioritizes the security of your personal data by implementing advanced protection measures. We use SSL encryption to secure all communications between our servers and your device, ensuring that sensitive information is transmitted securely. Our systems are regularly monitored for vulnerabilities, and we conduct routine security audits to mitigate potential threats. Access to personal data is restricted to authorized personnel only, and we employ multi-factor authentication (MFA) to prevent unauthorized access to accounts. Furthermore, our payment transactions are processed through PCI-compliant payment gateways, which means we do not store your full credit card details on our servers. Any stored data, such as rental history or contact details, is encrypted and retained only as long as necessary to comply with legal and operational requirements. If you choose to delete your account, your personal data will be permanently removed from our systems within 90 days, except where retention is required by law.

Third-Party Services & Information Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share limited data with trusted partners to provide essential services, such as payment processing, customer support, and vehicle maintenance. In cases where you book a vehicle that includes third-party insurance, your details may be shared with the insurance provider to facilitate coverage. Additionally, if required by legal authorities, EzzyCarz Car Rental Service may disclose certain information to comply with law enforcement requests, court orders, or other legal processes. We ensure that any third-party service providers we collaborate with adhere to strict data protection policies and handle your information securely. While our website may contain links to third-party websites, we are not responsible for their privacy practices, and we encourage users to review external privacy policies before providing any personal data.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, improve website functionality, and analyze visitor behavior. Cookies help us remember your preferences, streamline the booking process, and provide personalized recommendations based on your interactions. These cookies may track details such as browser type, IP address, and pages visited on our website. You can manage or disable cookies through your browser settings; however, doing so may impact the functionality of certain website features. We may also use third-party analytics tools like Google Analytics to assess website traffic and improve our digital offerings. These analytics services collect anonymous data about how users engage with our site, helping us optimize performance and deliver a better user experience.

Your Rights Under Data Protection Laws

As a user, you have specific rights regarding your personal data. Under Digital Personal Data Protection Act (DPDP) 2023, you have the right to request access to the personal information we hold about you, request corrections to any inaccurate details, and ask for the deletion of your data in certain circumstances. You also have the right to opt out of marketing communications or data sharing with third parties where applicable. If you wish to exercise any of these rights, please contact us through the details provided below. We will respond to all requests within a reasonable timeframe, ensuring that your privacy rights are respected and upheld.

Privacy Policy Updates & Acceptance

EzzyCarz Car Rental Service reserves the right to update this Privacy Policy periodically to reflect changes in data protection laws, business practices, or service offerings. When significant changes are made, we will notify users via email or display a notice on our website. We encourage you to review this policy regularly to stay informed about how your information is being used and protected. Continued use of our services after updates to this Privacy Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Email: raktimbargohain@gmail.com

Phone: +916901320525

Office Address: Kamala kanta Bhattacharjee path House no 02, opposite Colour world art School, Guwahati, Assam 781038